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Kevin Hawkins

Kevin Hawkins is a UX Research & Product Design leader with 17 years of experience in solving complex problems, delighting users, and amplifying business value. Previously, he’s been happy to work with companies such as Glovo, Booking.com, PwC, Uber, Capital One, Gap, and more. He also serves on the board of We Create Space.

Kevin spends his personal time as a public speaker and mentor. As a gay, Liberian-American that’s lived across the USA, Europe, and Asia, he specializes in building communities and reverse engineering marketplaces.

Kevin Hawkins's Talk

Scaling International User Research, the Lean Way

December 5 – 8:10 AM

Doing more with less is the name of the game right now. But how do we do it well? Ironically, more research is needed as we handle recessions, inflation, and uncertainty.

After leading a UX department of 105 through downsizings, I was able to create an empowered research team of 9 to do evergreen strategic research usable by executive and department leaders on a product used in 30+ countries for 20 million transactions monthly. Let’s talk about democratizing user research, UXers using AI, and building user communities for research panels across markets and personas.