Debbie Levitt, MBA, is the CXO of Delta CX, and since the mid-1990s has been a CX and UX consultant focused on strategy, research, training, and Human-Centered Design/User-Centered Design. She's a change agent and business design consultant focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean. She has worked in various CX and UX leadership and individual contributor roles at companies including Wells Fargo, Macy's, StepStone, Sony Mobile, and Constant Contact.

Clients have given her the nickname, "Mary Poppins," because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.

Clients have given her the nickname, "Mary Poppins," because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.

Her new book, "Customers Know You Suck," (2022) is the customer-centricity how-to manual. Start investigating what's holding you back from improving customer-centricity. Learn how to be value-led: how much value we can frequently create for potential and current customers.