Richard started designing websites way back in 1994. Since co-founding Clearleft ten years ago, he has retained his role as a user experience designer, working with an array of clients big and small, and the prime directive to make their customers’ lives that little bit better.
When not listening and sketching, Richard is a self-appointed web typography evangelist and keen mountain biker.
In the Summer of 2013, the Royal Borough of Kensington & Chelsea decided to 'refresh' their website with a view to updating their templates and implementing a responsive web design. One year later, what the Council actually ended up with was a fundamentally changed website, redesigned from the inside outwards, putting the needs of residents first.
Richard Rutter will tell the story of how the redesign was achieved, how the internal battles were won, and the practical and pragmatic routes taken to ensure to success. It was a bumpy ride, so hold on tight!